The Policy Documents of Neston Town Council are listed below for download and reading. These documents are updated by the Town Council on an ongoing basis.

Allotments Policy

Appraisal Policy

Approved scheme of delegation for Senior Markets & Support Coordinator

Cash Handling Policy

Cash Handling Policy for Town Council Employees.

Cash Handling Policy

Civic Protocol

Policy relating to Civic Protocol.

Civic Protocol

Code of Conduct Policy

Neston Town Council has adopted this Code of Conduct to promote and maintain high standards of conduct and underpin public confidence in its members and co-opted members.

The Code has been adopted under section 27 of the Localism Act 2011 and is based on the following core principles of public life – selflessness, integrity, objectivity, accountability, openness, honesty and leadership. It sets out general obligations about the standards of conduct expected of members and co-opted members, together with provisions about registering and declaring interests.

16 07 12 Approved Members Code Of Conduct

Code of Practice relating to the use of Emails

Code of Practice relating to the use of Emails.

Code of Practice emails

Complaints Policy and Procedure

Community Events Donations Policy

Cookie Policy

Co-option of member to fill a casual vacancy procedure

Policy and procedure for co-option of member to fill a casual vacancy procedure.

Co-Option Procedure

Data Breach Notification Policy

Data Protection Policy

Devolved Service Template

Devolved Service Template.

17.05.16 Devolution Of Services Template

Data Protection & Document Retention Policy

Neston Town Council (NTC) requires a wide variety of documents for transacting its business and is committed to retaining these documents in a format and for periods of time that:

1. Enables NTC to meet its statutory obligations in respect of documents subject to legislation;
2. Ensures security of documents;
3. Protects employees’ privacy;
4. Facilitates access to information;
5. Optimises the use of storage space;
6. Is cost effective; and
7. Facilitates destruction of redundant documents.

Data Protection & Document Retention Policy

Equality and Diversity Policy

Expenses Policy

Expenses Policy.

Expenses Policy

Financial Regulations

General Privacy Notice

General statement of employment principals

General statement of employment principals

17.05.16 General Statement Of Employment Principles

Guest Wi-Fi Policy

Health & Safety Policy

Health & Safety Policy and Procedures.

Neston Town Council H+S Handbook update 2019

Hire of Town Council Property

Information Security Policy

IT Policy

Internet, Email and Social Media Policy

Modern Slavery Transparency Statement

Participating Employer Personal Data Retention Policy

Pensions Discretion Policy

Planning Policy

Planning Policy for the provision of Delegated Powers.

17.09.19 Planning Procedure

Press and Media News Management Policy and Protocol

Privacy Notice - Councillor Role Holders

Privacy Notice – Councillor Role Holders


Privacy Notice - Staff

Privacy Notice – Staff


Privacy Policy for Website

Publication Scheme

Safeguarding Policy

Safeguarding Policy;

18.01.23 SAFEGUARDING Policy

Standing Orders

The Standing Orders cover the procedural activities of Neston Town Council.

Standing Orders May 2021

Staff Annual Leave Allowance Policy

Statement of Community Engagement

The Statement of Community Engagement Policy Document.

Statement of Comm Engagement

Statement of Comm Engagement Action Plan

Strategic Objectives

Subject Access Checklist and Policy

Training - Statement of Intent

Website Accessibility Statement


This statement applies to Neston Town Council’s website – neston.org.uk.  This website is run by Neston Town Council and its community content is run by community volunteers.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

We are in the process of creating a new website that is due to be installed by the end of October 2020.  Although this statement relates to our current website, we have noted within this document some of the changes that are being incorporated into our new site that will provide an improved user experience.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader on our current site.  This facility is, however, being included within the site that is currently under construction.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

If you cannot view the map on our ‘contact us’ page, call or email us https://www.neston.org.uk/contact-us/ for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email [email protected], telephone 0151 336 3840 or write to Council Manager, Neston Town Council, Town Hall, High Street, Neston CH64 9TR.  Please give the page title/document if possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.neston.org.uk/contact-us/.


Neston Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Certain finance information (signed audit reports, expenditure records etc) are scanned documents and therefore fail WCAG 2.1 AA success criterion 1.1.1 (non-text content).  We are currently investigating options to produce this information in another format which is accessible.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).  We plan to add text alternatives for all images on our new website which will be live by 31 October 2020.  When we publish new content, we’ll make sure our use of images meets accessibility standards.

 Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.https://www.legislation.gov.uk/uksi/2018/952/regulation/4/made.

It is not possible in a limited number of situations for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Accessibility testing is integral to the replacement website currently under construction and we aim to install this replacement website by the end of October 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix inaccessible pdfs or other documents:

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Neston Town Council is committed to improving accessibility on this website and will do so by working with the community volunteers and IT consultant to identify and resolve accessibility issues.  Neston Town Council is in the process of constructing a new website with improved accessibility and aims for the new site to be available by the end of October 2020.


This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

This current website was last tested in September 2020. The test was carried out by Neston Town Council in conjunction with our IT Consultant by testing sample pages with screen reader software and speech recognition software.  We also tested forms for their ease of navigation using a keyboard.  We use WAVE Web Accessibility Evaluation Tool.

Testing for accessibility is an integral part of the construction process of our replacement website which is due to be launched before the end of October 2020.  We will report on testing as part of our accessibility statement produced for this replacement website.

Website Privacy Notice

Winter Maintenance Policy for Neston Market